UCaaS and CPaaS: 大于各部分之和的

雅克·德·奥哈尼安

2019年1月30日

UCaaS is exploding in popularity with ready-to-go applications. However, adding CPaaS into the mix can take a communication experience to the next level.

看看UCaaS

统一通信 as a Service (UCaaS) isn’t a new concept, for the marketplace or for ALE. While it hasn’t evolved as rapidly as analysts first predicted, it has been consistently on the radar in the communications market. Although the nature of collaboration and conferencing has changed from on-premises to cloud deployment, 其他领域也是如此, the aim of UCaaS remains the same: Companies still need to collaborate from any place, 在任何时候, 使用任何设备.

那么CPaaS呢?

Communications Platform as a Service (CPaaS) implementation is clearly a critical consideration for any company. At first glance, CPaaS can seem like a complicated concept to implement into any business. In simple terms, however, CPaaS is basically api for communication strategies. In the past, implementing api was a complicated process. 今天, CPaaS is becoming more accessible with new technology making it easier to create and implement api.

While it’s pretty common knowledge that CPaaS can enhance digital engagement, businesses can’t efficiently support a customer if they don’t have the right collaboration tools inside of the company. The best collaboration starts with UCaaS: That means people talking to people. 一个进化, 支持人们与设备对话, as well as new 服务 to offer a better customer experience, 可以遵循.

UCaaS and CPaaS: New dynamic communications

Combining CPaaS and UCaaS clearly benefits businesses. While UCaaS connects people inside or outside of a company, 随着CPaaS的实现, companies can connect people with applications, 服务, 和流程. 例如, people can connect to calendars and directories to access useful information and context as they interact with others. 更深入地了解CPaaS, bots can be added to create automated answers for customers, connect objects (物联网) that can trigger alert to the right person, 同时也会被监控, use 人工智能 (AI) based on advanced analytic patterns, and go beyond what used to be possible with just unified communications.

大于各部分之和的

阿尔卡特-朗讯彩虹™ offers a step-by-step solution for UCaaS and CPaaS integration that lets businesses start with UCaaS and then implement CPaaS capabilities one at a time. The ability for businesses to evolve the solution at their own pace is what sets 彩虹 apart from other solutions.

CPaaS和UCaaS, enterprises can start with the standard UCaaS client for their partners and subcontractors to use, 与员工互动时. Customers can communicate and collaborate from any device or environment with a mobile application integrated with CPaaS, while leveraging already installed devices or systems and ensuring data privacy. ALE也在与 IBM带来，带来 人工智能 and automation into the communication network. Creating bots and automating conversations will not only improve efficiency, it will also help provide context and useful information as businesses serve their customers.

了解如何 彩虹 raises the bar to deliver a superior customer experience.